Refund Policy
Return, Replacement & Refund Policy
Last Updated: June 2026
At HiSleep, we are committed to delivering high-quality sleep products and ensuring customer satisfaction. Please read our Return, Replacement, and Refund Policy carefully before placing your order.
1. Order Cancellation
Before Dispatch
Orders can be cancelled without any charges if the cancellation request is received before the product has been dispatched from our warehouse.
After Dispatch
Once the order has been dispatched, cancellation requests may not be accepted. In exceptional cases, cancellation charges including shipping and handling costs may apply.
To cancel an order, please contact our customer support team immediately at:
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Email: info@hisleepindia.com
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Phone: +91 8592 0899 22
Once the order has been dispatched, cancellation requests may not be accepted. In exceptional cases, cancellation charges including shipping and handling costs may apply.
2. Return Policy
Due to hygiene and personal use considerations, mattresses and bedding products are generally not eligible for return once delivered and opened, except under the circumstances mentioned below:
Eligible Return Conditions Returns will be accepted only if:
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The product delivered is damaged during transit.
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The product received is defective due to manufacturing issues.
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The wrong product or incorrect size was delivered.
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The product received significantly differs from the order placed.
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Customers must report any such issue within 48 hours of delivery by providing:
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Order number Photographs of the product Photographs of the packaging.
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A description of the issue Failure to report within 48 hours may result in rejection of the return request.
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3. Replacement Policy Eligible products may be replaced if:
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Manufacturing defects are identified.
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The product was damaged during transit.
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An incorrect item was delivered.
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Once approved, the replacement process will be initiated, and the replacement product will be dispatched subject to stock availability.
4. Refund Policy Refunds will be processed only in the following situations:
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Orders cancelled before dispatch.
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Approved returns due to manufacturing defects or delivery errors.
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Orders that cannot be fulfilled by Hi Sleep.
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Refund Timeline Approved refunds will be processed within 7–14 business days through the original payment method used for the purchase.
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Refund processing times may vary depending on the customer's bank or payment service provider.
5. Non-Returnable Products
The following items are not eligible for return or refund:
Used mattresses Opened mattresses without manufacturing defects Products damaged due to misuse, improper handling, or negligence Customized or made-to-order mattresses Products purchased during special clearance or promotional sales (unless defective)
6. Damaged Shipment If the outer packaging appears damaged at the time of delivery:
Please inspect the package before accepting delivery. Take photographs of the damaged package. Notify our customer support team immediately. Failure to report visible shipping damage at the time of delivery may affect claim eligibility.
7. Warranty Claims
Warranty claims are governed separately under the respective product warranty terms and conditions. Approval of a warranty claim does not automatically entitle the customer to a refund.