Privacy Policy

1. Information We Collect We may collect the following information:

 

Personal Information Full Name Email Address Mobile Number Billing Address Shipping Address Payment-related details (processed securely through payment gateways) Order History Customer Service Communications Technical Information IP Address Browser Type Device Information Operating System Website Usage Data Cookies and Tracking Information

 

2. How We Collect Information We collect information when you:

 

Visit our website Create an account Place an order Subscribe to newsletters Fill out contact forms Participate in surveys or promotions Communicate with our customer support team

 

3. How We Use Your Information

 

Your information may be used to: Process and deliver your orders Provide customer support Send order confirmations and shipping updates Improve website performance and user experience Personalize product recommendations Send promotional offers and marketing communications (with your consent) Prevent fraud and unauthorized transactions Comply with legal obligations.

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​4. Sharing of Information

 

We do not sell your personal information. We may share information with: Payment Gateway Providers Logistics and Delivery Partners IT and Website Service Providers Marketing and Analytics Platforms Government or Legal Authorities when required by law All third-party service providers are required to protect your information and use it only for authorized business purposes.

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5. Cookies and Tracking Technologies

 

Hi Sleep uses cookies and similar technologies to: Remember user preferences Improve website functionality Analyze website traffic Measure advertising effectiveness Enhance shopping experience You may disable cookies through your browser settings; however, some website features may not function properly.

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6. Data Security

 

We implement reasonable technical and organizational measures to protect your personal information from: Unauthorized access Disclosure Alteration Misuse Loss or destruction While we strive to protect your data, no internet transmission or storage system can be guaranteed 100% secure.

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7. Data Retention

 

We retain personal information only for as long as necessary to: Fulfill orders Provide customer support Meet legal, tax, and accounting requirements Resolve disputes Enforce our agreements When no longer required, information is securely deleted or anonymized.

 

8. Marketing Communications With your consent, we may send:

 

Product updates Promotional offers New product launches Seasonal campaigns Sleep wellness tips You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

 

9. Children's Privacy

 

Hi Sleep products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If we learn that such information has been collected inadvertently, we will delete it promptly.

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10. Your Rights Subject to applicable laws, you may have the right to:

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Access your personal information Correct inaccurate information Request deletion of your information Withdraw consent for marketing communications Request information regarding how your data is processed To exercise these rights, please contact us using the details below.

 

11. Third-Party Links Our website may contain links to third-party websites.

 

Hi Sleep is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

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Last updated on 19/06/2026